Privacy Policy

1. Data Controller

BookUsNerds is the data controller for any personal information collected through this website and our support services within the United States.

2. Support Sessions & Privacy

BookUsNerds prioritizes customer privacy and device security during all support interactions.

Our specialists provide on-site assistance and phone-based guided support. The customer remains in physical control of the device throughout every session.

We do NOT:

• Use remote-access, screen-sharing, or remote-desktop software to control your device.
• Access personal files unrelated to troubleshooting.
• Install monitoring or surveillance software.
• Collect passwords unless voluntarily provided for troubleshooting purposes only.

Customers may terminate any support session at any time.

3. Information We Collect

We collect limited information necessary to schedule appointments, provide technical support, and process payments.

Identity Data:

• Full name
• Phone number
• Email address
• Billing ZIP code or address

Technical Data:

• Device model and type
• Operating system information
• Browser and IP address
• Network troubleshooting details
• Support session records

Payment Data: Payments are securely processed through third-party payment processors. BookUsNerds does not store complete debit or credit card information on its servers.

4. How We Use Your Information

Your information is used solely for operational and support purposes, including:

• Scheduling support appointments
• Providing troubleshooting assistance
• Processing payments
• Sending support updates and notifications
• Maintaining service history
• Preventing fraud or unauthorized activity
• Complying with legal obligations

BookUsNerds does not sell or rent customer personal information to third parties.

5. Cookies & Analytics

Our website may use cookies and analytics technologies to:

• Improve website functionality
• Measure website traffic
• Store user preferences
• Analyze advertising performance
• Improve customer experience

You may disable cookies through your browser settings at any time. See our Cookie Policy for additional details.

6. Data Retention Period

BookUsNerds retains customer contact information and support-related records for up to 12 months from the date of the last service interaction unless a longer retention period is required by law.

Payment records processed through third-party payment providers are retained according to applicable financial regulations and provider policies.

7. Data Breach Protocols

In the unlikely event of a data breach affecting customer information, BookUsNerds will:

• Notify affected individuals within 72 hours of discovering the breach via email or phone.
• Provide information regarding the nature of the breach and the categories of data affected.
• Outline remediation and corrective actions taken.
• Cooperate with applicable regulatory authorities as required by California law and any other applicable state or federal regulations.
• Offer complimentary identity monitoring services for a minimum of 12 months if sensitive personal data (such as financial account information or government-issued identifiers) was compromised.

BookUsNerds maintains internal incident-response procedures designed to detect, contain, and remediate security events promptly.

8. California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), gives you the following rights with respect to your personal information:

• Right to Know. Request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Correct. Request that we correct inaccurate personal information we maintain about you.
• Right to Delete. Request that we delete personal information we have collected from you, subject to certain legal exceptions.
• Right to Opt Out of Sale or Sharing. Request that we stop selling or sharing your personal information. BookUsNerds does not sell personal information for money and does not share personal information for cross-context behavioral advertising, but you may exercise this right at any time through our Do Not Sell or Share My Personal Information page.
• Right to Limit Use of Sensitive Personal Information. Direct us to limit our use and disclosure of sensitive personal information (such as account log-in credentials provided during a support session) to what is necessary to perform the services you requested. BookUsNerds does not use sensitive personal information for any purpose beyond providing the services you request.
• Right to Non-Discrimination. Receive equal service and pricing even if you exercise any of the rights above.

How to Submit a Request. You may submit a verifiable consumer request using either of the two methods below:

• Email: support@bookusnerds.com with the subject line “CCPA Request.”
• Online webform: Submit a request through our Contact page with “CCPA Request” in the message.

We will need to verify your identity before responding, which may require you to confirm information already on file (e.g. the name, phone number, or email associated with your request). Authorized agents may submit requests on your behalf with written permission and proof of identity.

Response Timeline. We will confirm receipt of your request within 10 business days and respond substantively within 45 calendar days. If we require additional time, we may extend our response period by up to an additional 45 calendar days and will notify you in writing of the extension and the reason for it, consistent with the CCPA.

9. SMS Communications

By submitting our contact form, callback request, or appointment booking form, you consent to receive SMS text messages from BookUsNerds regarding your support request, service updates, specialist notifications, and appointment reminders.

Message Types. Transactional and operational messages only, including:

• Service confirmations
• Support updates
• Appointment reminders
• Specialist notifications
• Callback requests

Message Frequency. Message frequency varies based on active service requests.

Charges. Message and data rates may apply depending on your mobile carrier plan.

Opt-Out. You may opt out of SMS communications at any time by replying STOP to any message received from us.

Help. Reply HELP to any SMS message for assistance or contact our support team directly.

No Third-Party Sharing. Your mobile number and SMS consent data will never be sold, rented, or shared with third parties for marketing purposes.

Supported Carriers. SMS service is available through all major U.S. carriers. BookUsNerds does not assume liability for delayed or undelivered messages caused by carrier network issues.

Message Accuracy. BookUsNerds makes reasonable efforts to ensure SMS messages are timely and accurate but is not liable for errors, omissions, or delays in message delivery outside our control.

10. Age Requirement

BookUsNerds services and this website are intended solely for individuals who are 18 years of age or older. We do not knowingly market to, solicit information from, or provide services to anyone under the age of 18.

We do not knowingly collect personal information from anyone under 18. If you are under 18, please do not submit any personal information to us. If we learn that we have collected personal information from a person under 18, we will delete that information promptly. A parent or legal guardian who believes their minor child has provided us with personal information may contact us at support@bookusnerds.com to request deletion.

11. Analytics, Advertising & Targeting Partners

When you accept analytics or advertising cookies through our consent banner, BookUsNerds may use third-party tags from independent analytics, advertising, and targeting providers to understand which pages are popular, measure campaign performance, and serve relevant promotional content. Where used, these providers may collect your IP address, browser and device identifiers, page-visit information, and conversion events, and may transfer this data to servers located in the United States.

All analytics, advertising, and targeting tags are blocked by default under an industry-standard consent-mode framework and only fire after you grant consent through the cookie banner. You can withdraw consent at any time via the banner or by following the opt-out steps in our Do Not Sell or Share page, including the Global Privacy Control (GPC) signal. The specific providers we use and the cookies they set are listed in our Cookie Policy.

12. Third-Party Websites

Our website may contain links to third-party websites or services. BookUsNerds is not responsible for the privacy practices or content of external websites.

13. Changes to This Privacy Policy

BookUsNerds reserves the right to modify or update this Privacy Policy at any time. Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of the website after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions or requests, please contact:

BookUsNerds Support Team
7579 Poinsettia Dr, Sacramento, CA 95829
Email: support@bookusnerds.com
Website: bookusnerds.com